Friday, October 16, 2009

Kolcraft is a Wonderful Company!

Here is a copy of a letter I emailed to the Customer Service Department of Kolcraft Enterprises Inc. about one of our baby bed mattresses:

I am wondering if there is anything you can do to help me. We have 3 baby mattresses made by your company. The oldest one was made in 2004, purchased for our now 5 year old and is still going strong for one of our triplets. Another was made in 2008 and is in perfect condition. The last one is where we have a problem. It has no tag on it so I don't know when it was made it was given to us in great condition, but it has ripped and torn to the point where one side has no vinyl left on it (or whatever that material is). The baby who sleeps in that bed feels the tears and now has begun to pull up the sheet and pick at the inside stuffing material.

We have used duct tape on some of the rips but it's beyond repair now. First I would like to know what the content of the "insides" is, it's fluffy like cotton candy, it sticks to everything. Is it safe for babies to touch?? Is there any way to repair it or would this be covered under any warranty? Having triplets and a 5 yr old makes for a tight budget so we are not able to just go out and purchase a new mattress. Do you make a mattress replacement cover? Anything? Can you give me any suggestions?

I have included some pictures of the mattress to see if you could help us figure out how old it is or if it's under warranty. Any help would be greatly appreciated.
Thank you,

I received an email from an awesome lady named Lynn and she asked for a number and told me where it was located on the sticker. By the end of the week she told me to tear off the sticker and mail it to her, she would put in an order to replace the mattress! Well it's had been so crazy/busy around here watching my oldest son go off to boot camp and losing my mind and then going out to California and all that business I kinda forgot all about it. I found the papers last weekend when I cleaned the desk and Gary put the stamp on it and mailed it off. I honestly thought it had been too long (since the end of April) and that they might say forget it. But today the UPS guy came and brought a brand new mattress! You can buy one here

I'm really happy about it too because yesterday the girls were watching me change the sheets and thought they'd try it at nap time (they ripped off the sheets) so it will be nice to get that old fuzzy thing out of there for Piper. This picture of the old one looks really bad, Piper had really destroyed it more in the last few months. I swear when we started using it it looked decent, it just had a couple little tears in it. I was praying that they would send me a mattress cover/pad, like the kind the whole thing slides into and you zip it up. That was all I was hoping for and I just want to show everybody that there really are some great companies out there that really do care. Most Sealy/Kolcraft mattresses have a 10 year warranty and I know that the old one wasn't that old. ** Just a note for safety: The firmness of the mattress was never compromised or we would have immediately taken it out of the bed. Please remember that firm mattresses are safer for babies to sleep on and always put your baby to sleep on their back.

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